Custom Loyalty Programs
From configuring your points system to measuring results: the Convercus Loyalty Engine offers all functions via backoffice or API.
Loyalty program administrators determine how many points per Euro are calculated and attributed.
Customers redeem their points against bonuses, charitable donations or gift certificates.
Determine the number of loyalty points per Euro.
Match the name of your loyalty currency to your brand.
Exclude specific products or product categories from your points system.
Award additional points for promotional purposes.
Reactivate customers with point expiration campaigns.
Cancel awarded points in the event of returns.
Customer loyalty programs can be run with physical or digital cards. Online and offline transactions across all channels are attributed to individual customers on the basis of their customer number. Our loyalty software supports easy creation, management and blocking of all customer loyalty cards.
The Convercus Loyalty Engine provides functionality to create and manage physical customer cards.
Our digital customer cards can be integrated into any external customer loyalty app.
Convercus provides an online helpdesk solution for efficient handling of all questions arising in the daily running of your customer loyalty program.
Search for accounts, participants and customer card numbers.
View all points earned and corresponding purchases.
Manage program participants, customer cards, points system rules and coupons
Register new customers for your customer loyalty program with ease.
Revision-proof storage of the points collected by your loyalty program participants directly in their points account.
Points collected for the redemption of bonuses.
Award your most loyal and active customers with additional benefits.
Access a full protocol of all points collected for individual and group transactions.
Collect points together with family members on one account across multiple cards.
The Convercus Loyalty Engine is developed on an API-first basis, allowing for a seamless integration into third-party systems.
The core loyalty functionality is available in RESTful API form with documented HTTP methods.
Integration with third-party systems
The Loyalty Engine architecture is designed for seamless integration with all common CRM, E-Commerce and POS systems.